Privacy Policy
1. Introduction
Bedssi Pty Ltd is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information in connection with our group accommodation booking services.
2. Who We Work With
We provide group accommodation booking services exclusively to organisations — such as universities, sports teams, professional associations, and government delegations. We do not deal with individuals booking for personal use.
3. What Information We Collect
We only collect information when it is needed to process your enquiry or booking. This may include your name, email address, phone number, and organisation, your booking requirements and preferences, and group demographics relevant to your booking (e.g. nationality, group size).
We collect this information through our contact form, email, and direct client communications. You are not required to provide personal information, but without it we may not be able to assist you.
Note: Our website does not store personal data. Analytics tools (such as Google Analytics) may collect anonymised usage data via cookies, but these do not identify individuals.
4. How We Use Your Information
We use your personal information solely to manage your accommodation enquiry or booking, communicate with you regarding your booking and related services, improve our internal processes and client experience, and provide limited direct marketing communications, subject to your right to opt out at any time.
We do not sell or rent your personal information to third parties.
5. How We Share Your Information
We may share your information with accommodation providers as needed to fulfil your booking, technology service providers (e.g. website hosting and analytics), and government or legal authorities where required by law.
Where information is shared, we take reasonable steps to ensure third parties handle it in accordance with the APPs. Some recipients may be located outside Australia. By providing your personal information you consent to it being disclosed to overseas recipients where necessary to fulfil your booking. We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.
6. Your Rights under the APPs
You have the right to access the personal information we hold about you, request corrections to inaccurate or outdated information, opt out of any direct marketing communications, and make a complaint about how we’ve handled your information.
To exercise any of these rights, please contact us at: [email protected]
7. Data Security
We apply reasonable security measures to protect your information from unauthorised access, misuse, or disclosure. Please note that no internet-based communication is completely secure, and information is shared at your own risk.
8. Cookies
Our website uses cookies and analytics tools to understand how visitors use the site. These tools do not identify you personally. You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
10. Policy Updates
We may update this policy from time to time. The current version will always be available on this page.
11. Complaints
If you have a concern about how we’ve handled your personal information, please contact us at policies[at]bedssi[dot]com
We will endeavour to respond within 30 days. If your complaint is not resolved to your satisfaction within 30 days, you may escalate it to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.