How can I trust other users are real?

At BEDSSI we have strict levels of verification that will result in a user being BEDSSI accredited/verified. This will at the same time provide high levels of assurance within the BEDSSI community. We strongly recommend you only communicate and make bookings with VERIFIED USERS.

We are just as committed to your peace of mind as you are. These are some of the steps every user (host or guest) have to comply with:

• Completed specific offline verifications—offline ID (ie. passport, driver licence)
• Completed specific online verifications ID (ie. verified email address, social media channels, mobile numebr)
• provide profile photos
• Hosts will also have to provide proof of address.
• Every host receives a phone call from us when they join BEDSSI.
• Hosts and guests also build trust and nurture their reputations by leaving star ratings about their experiences after each trip. These will be clearly visible to you when you look at a detailed listing or a particular profile
• Another way to increase your confidence and trust with hosts is to see if they've connected their Facebook to their profile, chances are that if someone has linked the two, they're for real.
• You're also welcome (and we strongly encourage you) to message hosts on BEDSSI and ask them any questions you have, or just to get to know them.
• If you think we are missing an important step please give us your suggestions to: help(at)bedssi(dot)c om. We are always looking at ways to improve our already awesome service.

Can I make payments with peace of mind?

The online payment system BEDSSI uses is Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security at Stripe..

Stripe conducts ongoing internal and external security scans, sweeps and checks in order to ensure a safe, secure and impenetrable payments engine. For more information please visit Stripe

You also have the right to cancel our booking within your host's policy and you will receive your money back. Please read the cancellation policy carefully before making a booking.

Check your rights and responsibilities

Both tenants (guests) and property managers/owners (land lords) both have rights and responsibilities during a tenancy agreement.
Understanding what the general renting rules are will avoid problems.

• NSW: http://www.legislation.nsw.gov.au | http://www.tenants.org.au
• QLD: https://www.rta.qld.gov.au | https://www.rta.qld.gov.au/Resources/
• WA: https://www.commerce.wa.gov.au | https://www.slp.wa.gov.au
• SA: https://www.legislation.sa.gov.au | https://www.sa.gov.au
• VIC: https://www.consumer.vic.gov.au
• NT: http://www.consumeraffairs.nt.gov.au
• ACT: http://www.legislation.act.gov.au | http://www.tenantsact.org.au/

What does BEDSSI have to offer?

For more information please check the following pages: About Bedssi, How Bedssi works, Host Essentials, Guest basics, Trust & peace of mind

Let us know details of your trip and how we can contact you. You can do this by completing the Find A Room form.
2 things will happen.

1. The system will send you listed rooms that match your enquiry.
2. One of our staff members will email you off-line room options (not listed in our site) that also match your enquiry. Reply to that email letting us know the option you like the most. We will confirm availability. If the room is available you will be able to book the room.

Remember we do NOT add any extra costs on top of the rent prices we send. Not even $0.01. The rent prices you get are what the hosts and property managers send. These prices are -sadly- the reality of the market in Australia (which unfortunately we know are very expensive).

• Once you found the Bed/Room you want to reserve, this is how you make the booking:
  click on the "BOOK THIS BED" button (visible in every room listing) - Make sure you only book beds with a VERIFIED USER-.
• Two things can happen:
  1. If the Bed/Room can be booked directly: you will be directed to the payment form. Enter in your payment details and payment method (credit card only). Otherwise:
  2. You will be directed to the Booking Request form. This will be sent to the host. The host will then approve or reject the request.
     • IF your booking was approved, you will get a message saying your booking can now be paid.
     • IF your booking was rejected, you will get a message saying that your booking was not successful and you will have to look for another room (and repeat the first two steps).
• You will be directed to the payment form OR you can go to your user Dashboard > My trips> choose room you want to book >Book Bed > the payment form will open.
• CHOOSE THE CREDIT CARD TAB. Enter in your payment details and payment method (credit card ONLY).
• Once this has been approved, you will receive a proof of payment.
• You will then receive an email with your host's contact details, and the address of the property.
  At the same time, your contact details will also be forwarded to the host. These details will also be available from your Dashboard >My trips.

OFFLINE BOOKING

• After your complete the online form, one of our staff members will check your requirements and will match them with all the offline room options we have.
• They will email you all the options within the next 3 working days.
• Reply to that email letting us know the room you like the most.
• We will confirm availability. IF available you will be able to book the room by either paying via Paypal or bank transfer. All the instructions on how to pay will be sent to you.
• Remember we do NOT add any extra costs on top of the rent prices we send. Not even $0.01. The rent prices you get are what the hosts and property managers send. These prices are -sadly- the reality of the market in Australia (which unfortunately we know are very expensive).

You now have a place to stay! Start packing!

IMPORTANT NOTE:

There are two types of hosts: Individuals/person and Organisations/Business

• Sign-up/login >
• Click on the message bubble OR click on your name (within the top menu bar) >
• Select the user/room you want to message >
• The message centre window will open >
• Type and send your message >
• All new messages, they will be highlighted in green with the word NEW.

Contact with hosts may only occur on BEDSSI's messaging system.

• This ensures that Communication between you and hosts stays within the system and there is a record in case something doesn't go as planned.
• Your contact information remains private until you have a confirmed reservation (including your email address).
• The entire booking and payment process and every step in between are saved in our system. In case there is an (unlikely) misunderstanding we can go into details of what happened step by step.
• Fraud is minimised.
• Never transfer money outside the system. We only deal with credit cards and PayPal. Contact us if you have any doubt referring this particular point.
• However, once the booking has been confirmed you may contact each other freely. At this stage your host will receive your contact details. You (the guest) will also receive your guest's details, including their telephone number, postal address and email address.

Your rights and responsibilities as a tenant

We strongly recommend that you read the Tenancy Laws and Legislation that apply to the city/state where you are going to live.

Both tenants and property managers/owners both have rights and responsibilities during a tenancy agreement.
Understanding what the general renting rules are may avoid issues and problems. As part of the process we strongly recommend you sign a lease agreement and pay a bond on arrival. This will protect all parties involved.

• NSW: http://www.legislation.nsw.gov.au | http://www.tenants.org.au
• QLD: https://www.rta.qld.gov.au | https://www.rta.qld.gov.au/Resources/
• WA: https://www.commerce.wa.gov.au | https://www.slp.wa.gov.au
• SA: https://www.legislation.sa.gov.au | https://www.sa.gov.au
• VIC: https://www.consumer.vic.gov.au
• NT: http://www.consumeraffairs.nt.gov.au
• ACT: http://www.legislation.act.gov.au | http://www.tenantsact.org.au/

You will be notified via email and through your BEDSSI message centr (located in the top bar with the chat bubble icon)
All new messages, will be highlighted in green with the word NEW

• Check out a few more rooms and contact these VERIFIED hosts as well. It's better to have a few good options up your sleeve.
• Some users allow instant booking.
• If you like a room and it suits your needs we suggest you book it fast. Rooms go quickly.

• Check out a few more rooms and contact these VERIFIED hosts as well. It's better to have a few good options up your sleeve.
• Some users allow instant booking.
• If you like a room and it suits your needs we suggest you book it fast. Rooms go quickly.
• We will cancel all your other booking requests once a booking has been paid and confirmed.

1. Individual / Person

• Most guests/students will be signed up as individual/person users.
  However this user can also be a host.
• These type of users are normally hosts that have separate occupations and do not rent out Beds/Rooms professionally.
• In the majority of the cases, when a person becomes a HOST it's because they have an empty room within their property and want someone to live with them (we help them by bringing in some extra rent!).
• They may also be students who have a lease and are looking for new flatmate.
• These could also be Homestay providers.
• PLEASE NOTE: IF your host is an individual/person: your payment will be transferred to the host the day after your arrival (10pm). THis will give you plenty of time to make sure everything is OK with your room.

• These users are usually accommodation service providers. They can be specialised students accommodation building owners, university colleges, On-campus accommodation or companies that specialise in providing housing services. These could also be Homestay's or real estate agents.
  In the majority of the cases these users rent rooms professionally.
• We also work with companies that are looking for housing providers for their interns or casual staff members.
• Please do not hesitate in contacting us.
  We are always happy to see how we can help you!
• Examples of a business are: On campus accommodation, Residential college, Residential building, Homestay, Specialised housing business, Student housing, business, Hotel, Hostel, Backpacker, Motel, Resort, Vineyard, tourism, adventure, real estate.
• PLEASE NOTE: IF your host is an organisation/business your payment will be transferred directly to your host. The rest of the rent will be paid directly to the host after you arrive. This means that if there all issues have to be dealt directly with your host.
  Make sure you check their refund policy before making any bookings.

• We work closely with education institutions. We assist them in helping their students by finding the best possible accommodation provider.
• These are normally international offices or the housing offices within the institutions.
• Examples of Education Institutions are: University, Vocational university, College, VET, English college, School, Academy, Polytechnic,

4. Education Agents

• We work closely with education agents. They will be able to further guide you on what are your best options.
• Education agents are normally based in your home country. We are currently engaging with agents in all regions around the world.

Found the perfect room but you are still not sure if you like it?
You also happen to be in the same city and want to check it out before you book it?

Simply email us to support[at]bedssi[dot]com.
Please provide the room ID number, the name of the room and the name of the user. We will contact them and we will let you know if this will be possible.

• After you see a room make the booking through the BEDSSI system.
• DO NOT provide contact details to other users via BEDSSI's messaging service
• Report users that want to communicate with you outside BEDSSI system or messaging centre.
• DO NOT make bookings outside BEDSSI's system.
  We will NOT be able to do follow ups if things don't go as planned.
• You will also avoid any unlawful behaviour from hosts.

• Find the Bed/Room you want to reserve >
• Get the request approved (if applicable). Some rooms can be booked directly >
• Click on the red BOOK BED button (within the detailed room page) >
• You will be directed to the payment form >
• Select the Credit Card tab >
• Enter in your payment details > enter the code you will receive via your mobile phone
• Once this has been approved, you will receive a proof of payment.
• You will also receive an email with your host's contact details, and the address of the property.
• At the same time, your contact details will also be forwarded to the host.
• These details will also be available from your Dashboard > My trips.

INDIVIDUAL/PERSON HOSTS

2. For stays of 29 days or longer we offer you the option of paying in installments.

3. Some other hosts only require a deposit of 2 weeks rent. You will pay the rest of the rent on arrival.

For details on payments please read the GUEST PAYMENTS section of this page (below).

ORGANISATION/BUSINESS HOST

Some business hosts require pre-payment of a certain amount of weeks or a percentage of the total booking. Some also charge a one-off placement fee.

Your payment will be transferred directly to your host. The rest of the payment will be paid directly to the host after you arrive.

This means that if there all issues have to be dealt directly with your host.

Make sure you check their refund policy before making any bookings.

OFFLINE BOOKINGS

For stays of 21 days (3 weeks or less) you will have to pay the entire amount upfront.

For stay of 22 days or longer you will have to pay a deposit of 3 weeks. Once you arrive you will need to check-in directly with the provider and they will specify how the remainder of the rent will have to be paid.

• We do not edit any of the photos. We also request hosts to upload unedited photos. This maximises the changes of "What you see is what you get".
• If a room is too good to be true (for example very cheap compared to similar rooms in the same area) contact the host and ask why is that.
  Let us also know and we see how we can help you.
• In the rare case of arriving to the Bed/Room that you booked, and it does not look the same as the pictures or an important point stated in the room entry is different to what you received (like instead of having a private bathroom it is shared), do not worry. Take the following steps within the first 12 hours of arrival:
  • Discuss the issue with the Host immediately after arriving. In the majority of cases issues are resolved on the spot and no further action needs to be taken.
  • If nothing is resolved from this conversation, contact us in writing within 12 hours after your arrival. Let us know all the details of the problem.
  • Your payment is still in the trust account until the day after you arrive, if we consider that the host breached our terms and conditions we can refund you. We will also try to help you find another room.
  • Important note: If BEDSSI does not receive your comments and/or refund application within 12 hours we will not be able to guarantee any refund as the payment will be already passed on to the host.

• A booking is finalised after the payment has been confirmed.
  Find the Bed/Room you want to reserve >
• Get the request approved (if applicable). Some rooms can be booked directly >
• Click on the red BOOK BED button (within the detailed room page) >
• You will be directed to the payment form > Select the Credit Card tab.
• Enter in your payment details >
• Once this has been approved, you will receive a proof of payment >
• You will also receive an email with your host's contact details, and the address of the property >
• At the same time, your contact details will also be forwarded to the host
• These details will also be available from your Dashboard > My trips.

Your booking is now finalised and now you have a place to stay!

• Dashboard>
• My trips>
• Select the room with the booking request >
• Click on cancel

My host cancelled my paid booking. What do I do?

Host cancellations are rare.
They are also discouraged by us.
However, if it happens, we understand this is inconvenient for you.
This is why we help you by providing the two following solutions:

Before arrival these are the procedures:

1. As soon as the host cancels, your money becomes available for you to make a new booking with a different host.
   You just need to follow the normal steps to make a new booking.
2. Go to MY TRIPS
3. Find the booking that was cancelled
4. Click on Request Refund.

After you have arrived these are the procedures:

1. These are issues you need to work out directly with your host. The cancellation Policy your host chose will apply.
2. If you are on a medium or long stay you are protected by the Tenancy Regulations and Laws in your city and state.
   Please make sure you check them out even before you make a booking.

I need to cancel my booking, how do I do this?

Before making the decision to cancel, we strongly recommend that you review the Cancellation Policy on your booking (this is available on the listing page and on your booking confirmation). The refund amount you are eligible for will be determined by the terms of the listing Cancellation Policy selected by your host.
If you still need to cancel, follow these steps to cancel your booking.

1. Notify your host through the Bedssi message centre.
   The more time you provide the easier it will be for everybody .
2. Go to:
   • Dashboard >
   • my trips >
   • Select the Bed/Room that you want to cancel >
   • click on CANCEL
   • Email us to help[at]bedssi[dot]com

Important Notes: Refunds will be governed in accordance with the Cancellation Policy chosen by the host for this specific Bed/Room. Please read our Cancellation Policy. Please note that booking service fee refunds are issued at Bedssi's discretion and are assessed on a case-by-case basis.

IF your host is an Organisation/Business you will need to contact them directly for any refund.It is important that you read their refund policy before making any bookings.

If you're happy with the change, it is your choice to make the switch.
The payments will be passed to the host as agreed when the booking was confirmed by you.
Pay attention to the new details before you accept the change as they will be used to review a Booking Issue should one arise. It is your choice and responsibility to accept this type of change.

If you are NOT happy with the switch it is your choice to cancel the booking and look for another room.
YOU NEED TO DO THIS THE SAME DAY YOU ARRIVE>.

• Dashboard >
• my trips >
• Select the Bed/Room that you want to cancel >
• click on CANCEL
• Send us an email immediately letting us know what the issue is: help[at]bedssi[dot]com

How do I pay for my booking?
• Find the Bed/Room you want to reserve.
• Get the request approved (if applicable). Some rooms can be booked directly. Some hosts will send you a message pre-approving the room which means you could book the room directly.
• Click on the red BOOK BED button (within the detailed room page)
• You will be directed to the payment form.
• Enter your payment details (credit card only)
• Once this has been approved, you will receive a receipt.
• You will also receive an email with your host's contact details, and the address of the property.
• At the same time, your contact details will also be forwarded to the host.
• These details will also be available from your Dashboard > My trips.
Your booking is now finalised. You now have a place to stay!
Important notes: Please note that booking service fee refunds are issued at Bedssi's discretion and are assessed on a case-by-case basis.

There are two types of hosts:

IF your host is an individual/person your payment will be transferred to the host the day after your arrival (10pm). This will give you plenty of time to make sure everything is OK with your room.

IF your host is an organisation/business your payment will be transferred directly to your host. This means that if there is an issue communication and issues have to be dealt directly with the host. Please make sure you check their refund/cancellation policy before making any bookings. IF for some reason these are not available in the room listing, contact the host and ask for those.
In which currency are the payments transactions?

All payments will be transacted / done in Australian Dollars (AUD$ or AU$).

If you want to check currency exchange please go to: www.oanda




Do I have to pay the whole amount ?

It depends on the length of your booking and the type of host you are dealing with.

INDIVIDUAL/PERSON HOSTS

There are two types of payments.

1. For stays of 28 days (4 weeks) or less, you will have to do one single payment (complete amount has to be paid).
2. For longer stays we offer you the option of paying in instalments. The instalments are broken down into 4 weeks increments.
3. Some other hosts will only require a 2 week deposit

Whichever option, payment to individual host will be done the day after you check in (10pm).
This will give you more than enough time to see if something is wrong and you need to cancel the booking.
BEDSSI's service fees will always be paid in the first instalment payment.

Example 1: Let's say you are staying in room located in Sydney for 45 days. You are paying AU$1 per day.

• Subtotal: AU$45
• Fees & Taxes: (AU$3.15 & AU$0.31): AU$3.46
• Payable amount: AU$48.46

The first instalment will be for the first 28 days + fees & taxes: $31.46
The second instalment will be for the remaining 17 days: $17

Example 2: Let's say you are staying in room located in Melbourne for 90 days. You are paying $1 per day.

• Subtotal: AU$90
• Fees & Taxes: (AU$6.30 & AU$0.63): AU$9.93
• Payable amount: AU$99.93

The first instalment will be for the first 28 days + service fee: $37.93
The second instalment will be for the next 28 days: $28
The third instalment will be for the next 28 days: $28
The fourth and final instalment will be for the last 6 days: $6

Please note that booking service fees & taxes refunds are issued at Bedssi's discretion and are assessed on a case-by-case basis.

Example 3. Let's say you are staying in room located in Sydney for 45 days. You are paying AU$1 per day. You book the room 3 months prior to arriving and checking in.

• Subtotal: AU$45
• Fees & Taxes: (AU$3.15 & AU$0.31): AU$3.46
• Payable amount: AU$48.46

The first payment will be for all fees & taxes: AU$31.46
The second payment will be 4 weeks prior to check in date: first 4 weeks (28 nights) of Rent: AU$28
Final payment will be done for the last 17 nights: AU$17

ORGANISATION/BUSINESS HOSTS

Business hosts require pre-payment of a certain amount of weeks or a percentage of the total booking. Some also charge a one-off placement fee.
Your payment will be transferred directly to your host at the time of booking.
The rest of the payment will be paid directly to the host after you arrive.
All issues related to the stay and refunds have to be dealt directly with your host.
Make sure you check their refund policy before making any bookings.

Example: Let's say you are staying in room located in Sydney for 45 days. You are paying AU$1 per day.

• Subtotal: AU$45
• Fees & Taxes: (AU$3.15 & AU$0.31): AU$3.46
• Total amount advertised on Bedssi: AU$48.46
• Host specifies how many weeks need to be pre-paid: For example 2 weeks: AU$14

In order to book the room you will have to pay the first 2 weeks + fees & taxes: $17.46.
The rent amount will go directly to the host.
All subsequent payments, cancellations and refunds are dealt directly with the host. Please make sure you check their refund/cancellation policy before making any bookings. IF for some reason these are not available in the room listing, contact the host and ask for those.

Are fees or/and taxes charged on top of the final price?

No. The price you see is the final price*.
You will not get any nasty surprises at the time of payment.
The price advertised at each room will already include any applicable taxes and fees.

IF the host offers any extras, these will be clearly marked and will be available for you to choose in the payment page. These extras will be added to the final cost, but only after YOU chose to select them.

*Important note: Bonds and safety deposits are an exception.
These will be clearly displayed in the listing. Bonds and deposits are paid on arrival and directly to the host.

Will I receive a receipt for my Stay?

Yes. Guests will receive receipts for their payments.

Hosts will also receive proof of payment receipts.

Users can access these at all times via de Dashboard which they can print out and use as they would any other receipt.
Hosts: Dashboard> My Beds > click on receipts.
Guests: Dashboard> My Trips > click on receipts.

Sorry to hear your Booking Request was declined.
You have not been charged at the booking request stage as you have not gone through the payment process.

When will my money be transferred to the host?

This depends on the type of host. There are two types of hosts:

IF your host is an individual/person your payment will be transferred to the host the day after your arrival (10pm). This will give you plenty of time to make sure everything is OK with your room. In the rare case of arriving to the Bed/Room that you booked, and it does not look the same as the pictures or an important point stated in the room entry is different to what you received or is missing (example: you booked for a private room and you arrived and the bathroom is shared), Don't worry, take the following steps within the first 12 hours of arrival:

• Discuss the issue with the Host as soon as you can. In the majority of cases issues are resolved on the spot and no further action needs to be taken.
• Your payment is still with us for until the next day of your arrival, if we consider that the host breached our terms and conditions we can refund you.

Important notes: If BEDSSI does not receive your comments and/or refund application within 12 hours of your arrival we will not guarantee any refund. Please note that booking service fee refunds are issued at Bedssi's discretion and are assessed on a case-by-case basis.

IF your host is an organisation/business your payment will be transferred directly to your host. This means that if there is an issue communication and issues have to be dealt directly with the host. Please make sure you check their refund/cancellation policy before making any bookings. IF for some reason these are not available in the room listing, contact the host and ask for those.

If your host is a ORGANISATION/BUSINESS, your payment will be transferred directly to your host. This means that all refunds have to be dealt and will be directly with your host. Make sure you check their refund policy before making any bookings.

If you made an offline booking a Bedssi staff member will be in constant communication with you via email and will send you all the instructions. Payment for an offline room can bee done via a bank transfer or Paypal. Any questions will be answered by Bedssi staff.

No. The price you see is the final price*.
You will not get any nasty surprises at the time of payment. The price advertised at each room will already include any applicable taxes and fees.

Important note: Bonds and safety deposits are an exception.
These will be clearly displayed in the listing. Bonds and deposits are paid on arrival and directly to the host. BEDSSI does not process safety deposit & bond payments. Please see our terms and conditions for more information.

• Bedssi message centre
• phone and
• email

If you still haven't heard from the verified host and your travel date is in the next 1-2 days contact the Bedssi team and we will try to help you get in touch with the host.

ONLY COMMUNICATE AND BOOK ROOMS WITH VERIFIED HOSTS.

• Dashboard>
• My trips>
• Select the booking request >
• Click on cancel

It is entirely up to the verified host to determine the policy

• Cancellation has to be done in the system.
• Go to:
  • Dashboard >
  • my trips >
  • Select the Bed/Room that you want to cancel >
  • click on CANCEL
• Guests must contact the verified host and BEDSSI when cancelling a booking.
• Refunds will be actioned within 5 working days of the application.
• Please note that booking service fee refunds are issued at Bedssi's discretion and are assessed on a case-by-case basis.

Please read our Cancellation Policy.

Hosts: We have four tiers of our cancellation policy. Read more information.

After you stay is finished we will send you an email reminding you to leave a review. To write a review simply click on the link within the email OR

We encourage you ( and really appreciate it) if you to leave a fair ratings as this will help other guests make an informed decision when booking rooms. It will also help you make a decision on your future trip.

• Dashboard >
• my trips >
• Select the Bed/Room that you want to cancel >
• click on CANCEL
• email us letting us know what the issues is.

Important notes:
Refunds will be given in accordance with the cancellation policy chosen by the verified host for this specific Bed/Room. This will be clearly marked in each Bed/Room listing.
Read Cancellation Policies.
Please note that booking service fee refunds are issued at Bedssi's discretion and are assessed on a case-by-case basis.

If your verified host is a ORGANISATION/BUSINESS, your payment will be transferred directly to your verified host. This means that all refunds have to be dealt and will be directly with your host. Make sure you check their refund policy before making any bookings.

If you are a residential college, business or housing agency: We also work with professional hosts offline.
Please contact us today to find out how it works.

Become a host today!

In this way you can get paid everytime there is a booking.

Please note: When including bank details please insert your Australian account (6 digit BSB number and account number).
Accounts outside Australia will incur on additional bank fees.

Do I have to pay to list my room(s) and become a host on BEDSSI?

We do however charge a small commission over every transaction to cover bank and transaction costs.
For detailed information please visit the HOST PAYMENT section (below).

It is 100% free to list Beds/Rooms on BEDSSI.
There are no limits on number of Beds you can list.
If you want to list hundreds rooms with us they will all be for free!

The small success fee will only be charged after your room has been booked and paid for.
This means at this stage we will all be celebrating!

• cover bank and transaction fees
• keep the site operational
• continue with our customer service excellent standards
• make sure we get the best students for your room.

• Provide Offline ID's: These have to be photo-ID's (example: drivers licence)
• Hosts need also provide proof of address by uploading pictures of the electricity, phone receipts where the address is also included.
  You can scan/photograph these items in high resolution and upload them via our system.
• Provide Online ID:We verify your online ID through your existing Google, Facebook, or LinkedIn account.
• We will also verify your email address and mobile phone number.
  Please note that a brand new social media account will not satisfy online Verified ID requirements.

Completing verifications are very important as it provides peace of mind to all our users. The more verifications you have the more bookings you are likely to receive as it shows you are a real, trustworthy member of our community.

The information you provide to BEDSSI during the Verified ID process is governed by our Privacy Policy. This information is saved in a secure way so you should only have to verify your ID once. Only a small number of authorized BEDSSI staff have access to these documents for troubleshooting or internal purposes.

Anyone can become a host on BEDSSI.
If you have an empty room, and want to earn a bit of extra cash, then feel free to host with BEDSSI!

• All users must complete at least two verification steps.
• How the laws work in your city.
• Please make sure you are legally allowed to rent your property (especially if you are intending to rent the rooms for shorts amount of time).

Anyone can become a host on BEDSSI.
It doesn't matter if you have an empty room, and want to earn a bit of extra cash, OR If you are a business that has empty rooms at certain times of the year.
Both Individuals or business come become hosts with BEDSSI!!

1. You will get high quality targeted guests.
2. You will rent your room faster.

Completing the forms will take less than 10 minutes.

• Dashboard>
• Click on MY BEDS>
• Click on the bed you want to update >
• Update prices and any other detail you want.

Go to:

• Dashboard>
• Click on My Beds>
• Click on the bed you want to suspend >
• Click on "PAUSE".
• Pausing a listing is a great option for users who want to activate the listing later on. With this option you will not have to fill out the forms again. It will be as simple as clicking on the "ACTIVATE" button.

• Dashboard>
• Click on MY BEDS>
• Select the bed you want to remove>
• Click on "DELETE".

• You need to notify the guest this is the case as soon as possible.
• the new room has to be fully published on our website.
• The new room has to be similar or offer the same things as the room that was booked. This may be a cause for a "Booking Issue".
• It is the guest choice and responsibility to accept this type of change.
  IF the guest is not happy with the change, they have the right to cancel their booking. Host cancellation fees may apply.

Important note: a Booking Issue generally falls into one of the following 3 categories. These all fall under the host responsibilities:

1. the host cancels the booking prior to check-in or is unable to provide access to the property booked.
2. the property you offer is materially inaccurate to the description provided in the listing booked on Bedssi at the time of booking;
3. Your room is generally unclean, unsanitary or not as per described.

Go to:

• Dashboard>
• INBOX>
• select guest you want to contact
• click on MESSAGE
• Message centre will open.

The entire booking and communication you have with the guest are saved in our system. In case there is an (unlikely) misunderstanding we can go into details of what happened step by step. Fraud is also minimised.

All communication between guests and hosts has to be done through BEDSSI's messaging system. When a guest sends you a message, you may respond via your BEDSSI message centre. Go to:

• Dashboard>
• INBOX>
• select guest you want to contact
• click on MESSAGE
• Message centre will open.

Important notes to avoid any fraud. Before a booking has been confirmed and paid:

• Do not to include any personal information
• Do not include direct contact details in your response.

• My BEDS >
• select relevant booking request >
• Click on Bed Booking history
• change the status from "Approved" to "Cancel approval". The status will change back to "Approval requested".
• The status will also change in the guest dashboard.

Details have to be worked out between you and the guest.
This is where the Cancellation Policy you select comes into place.
The cancellation will be processed according to the terms of the Cancellation Policy that you chose for this particular booking.

Details have to be worked out between you and the guest.

This is where the Cancellation Policy you select comes into place.
The cancellation will be processed according to the terms of the Cancellation Policy that you chose for this particular booking.

We also suggest you charge a security deposit/bond.
This can be refunded to guests upon checking out without incident and also provided the room is left cleaned and organised.
This bond will be paid by the guest directly to you upon arrival.

You are free to choose who you want to host.
Do not feel obligated to host a guest who has sent you a message.

We would really appreciate that you reply to all requests. Even when you are full or even if you are NOT interested. A short note letting potential guests know they should keep looking rather is enough. They will appreciate this as well as you will not waste their time. They will also stop pushing you for a reply.

• Dashboard >
• MY BEDS >
• Click on the desired Bed/Room >
• All recent and future bookings will appear >
• Click on write review

Every year you will get a new certificate so that users know you are a power user and that you have provided high quality host services for several years.

PLEASE NOTE THIS SERVICE IS CURRENTLY NOT AVAILABLE
Good photography enhances the chances of renting a room faster.
Every BEDSSI host is eligible for the free photography service. Unfortunately, at this stage, our photography service is not available. We are working fast to make this service available in your city.

• Dashboard >
• MY BEDS>
• Select the room >
• edit >
• click on photography request
• Save

It is entirely up to you to determine the cancellation policy that works best in your situation & for your Bed/Room. We however recommend you to choose the VERY FLEXIBLE (for business users) or FLEXIBLE (for individual/person users). These will work best and will be more appealing with most of the guests (as it gives them flexibility).

• Guests must contact the host and BEDSSI when cancelling a booking.
• Refunds will be actioned within 5 working days of the cancellation date.
• Please read our cancellation policy
• IMPORTANT NOTE: Organisation/Business users are responsible for all refunds. This have to be organised directly with the guest.

• The host is responsible for contacting the guest and explaining the situation.
• The host is responsible for contacting BEDSSI and explaining the situation.
• The host must try and find the guest alternative, suitable and similar accommodation.
• BEDSSI will also work to find suitable accommodation for the guest.
• The guest will be refunded if no suitable alternative is found.
• If cancellation done 7 days (or less) before check in, the host, if necessary, must pay for a hotel room for up to 7 days (or until a suitable new accommodation is found)

• The host is responsible for contacting the guest and explaining the situation.
• The host is responsible for contacting BEDSSI and explaining the situation.
• The host must find the guest alternative, suitable and similar accommodation.
• If necessary the host must pay for a hotel room for up to 14 days (or until a suitable new accommodation is found)
• BEDSSI will also work to find suitable accommodation for the guest.
• When a host cancels a reservation an automatic review appears on their listings indicating that a reservation was cancelled. Guests do not post these reviews.

Your rights and responsibilities

When rent your place or rooms for more than 30 days, we strongly recommend that you sign a rental agreement.
Check how rental bonds work as well.
You should make these requirements clear in your room listings.
Laws governing these subjects vary depending on where you live, so be sure you check your local laws and regulations.

• NSW: http://www.legislation.nsw.gov.au | http://www.tenants.org.au
• QLD: https://www.rta.qld.gov.au | https://www.rta.qld.gov.au/Resources/
• WA: https://www.commerce.wa.gov.au | https://www.slp.wa.gov.au
• SA: https://www.legislation.sa.gov.au | https://www.sa.gov.au
• VIC: https://www.consumer.vic.gov.au
• NT: http://www.consumeraffairs.nt.gov.au
• ACT: http://www.legislation.act.gov.au | http://www.tenantsact.org.au/

• Dashboard>
• profile>
• Pause my account.

This will make it much easier for you when you come back as the room listings will still be kept in the system. They will become active with a simple click of a button.

If you decide to cancel your BEDSSI account, go to:

• Dashboard>
• profile>
• Delete my account.

Are pictures of my Bed/Room important?

You can Good pictures of your Bed/Room are an essential visual aid guests have when choosing for a room.
We encourage you to use landscape format images.
Portrait format is also OK but these images will have a grey area on the sides.

• It is proven that good photography raises the chances by 30%+ of getting booked faster and more often.
• Guests consistently say that one of the most important part of a listing are the pictures & video. 50% of the decision is solely based on the photos alone. What you say and offer accounts for the other half.
• Great photography also increases the chances for you to charge a bit more. Many guests prefer to pay a premium if the room is better.
• Good photography also increases the chance of having happy guests.
• We encourage the "What you see is what you get" thus photography greatly decreases the chances of getting cancellations upon arrival (some cancellations happen because guest feel that they are getting something different to what they saw in the Bed/Room listing). That is why it is very important to NOT modify pictures in anyway or to "Photoshop" them. It is very important that you showcase the reality of your room.

Did you know you can also upload a video?
In fact we encourage you to include a video. This is perhaps even more important that pictures.

Simply take a 20-30 second video with your phone.
Upload it to YouTube

Once the video is uploaded.
Open the video on your browser >
underneath the video you will see a link called SHARE. Click on it
Click on EMBED > Copy the entire link that appears (starting with <iframe width....)
Paste link in the video field in page 1 of LIST NEW ROOM

Yes you can. It is as simple as having the video available in YouTube. You can then link the video easily to your room profile. We encourage you to use landscape format videos. Portrait format is also OK but these videos will have a grey area on the sides. With today's mobiles it has never been easier to make a video. To upload it within your profile or room listing go to:

• Dashboard>
• Click on MY BEDS>
• Select the bed you want to edit>
• Click on "EDIT".
• Upload the video within the photos and video section.

What are the different lengths of stay?

Short stay: 1 day to 28 days (4 weeks)

Medium stay: 29 days to 112 days (16 weeks)

Long stay: 113+ days

• Take great photography (preferably landscape format). Read our photography tips above.
• Include detailed descriptions.
• Include as many details as possible. Remember many of our guests are travelling around the world to come to your place. The more information your provide they easier you make it for them to make the decision. (This also applies to your user profile).
• Get as many verifications as you can. You will become a trusted user.
• Improve your user profile. Many users check this page as well as they want to know the person they will be living with.
  
  
• Remember, you can also promote your room. There are several ways to do this. Simply go to:
  • Dashboard>
  • My beds>
  • Select the type of promotion you would like to use.

Go to:

• Dashboard>
• MY BEDS>
• Click on the Bed/Room you want to edit >
• Go to the photo section of the form. Simply drag and drop the pictures you want.

We encourage you to use landscape format images.
Portrait format is also OK but these images will have a grey area on the sides.

• Dashboard>
• Click on MY BEDS>
• Click on the bed you want to update >
• Make the necessary edits.
• Save the changes.
  
  

• Dashboard>
• Click on MY BEDS>
• Click on the bed you want to update >
• Go to page 2 of the bed profile
• Select the type of promotion you want to get. You can get several types of promotions at the same time.
• Pay for the promotions.

The promotion will be active from that day/time for 7 days. There are no refunds for promotions.

Most students are looking for long term stays. This means you will get a stable rent, (less hustle by not having to clean and change the linen on a weekly basis due to brand new guests arriving every few days) and the student gets a cheaper rate for the long term commitment.

Individual/person hosts: 0.7%+GST
Please note: This Commission does not include any third party transaction fees related to payment/merchant or remittance services, including but not limited to credit card or bank transfer fees.

Organisation/Business hosts (please contact us if you would like to sign an agreement)

• Long Stays: 1%+GST
• Mediium Stays 2%+GST
• Short stays: 3%+GST
  
• Please note: This Commission does not include any third party transaction fees related to payment/merchant or remittance services, including but not limited to credit card or bank transfer fees.

• cover bank fees
• keep the site operational
• continue with our customer service excellent standards
• make sure we get the best students for your room.

• Dashboard >
• MY BEDS>
• Select the bed you are interested in >
• Click on receipts.

• You confirm a booking request from the guest.
• The guest arrives.
• Payment will be released the day after your guest has checked in (10pm)
• If booking is for more than 28 day (4 weeks) payments will be done in instalments and every 28 days.
• The transfer of the money will be deposited into your selected bank account.
• Please check transfer times for your bank as we don't have any control over this.
• Please contact them directly for more specific information.
• IF guest cancels, the cancellation policy that you chose will come into effect.

• Given that businesses have payment processes in place, we dont want to interfeere with this.
  Therefore business have a different payment process when a booking comes via Bedssi.
• You specify how much payment you require in order to confirm a booking.
  This can be a set amount of weeks or a percentage of the total booking.
  You can also specify any one-off payment fee you require.
• confirm a booking request from the guest.
• Initial payment will be released as soon as the booking has been made.
• All subsequent payments are done by the guest directly to you.
• All refunds are dealt directly between you and the guest.

• Dashboard >
• MY BEDS>
• Click on the Bed/room you want to check >
• All bookings linked to this room will appear in this page.
• Every booking will have receipts linked to that particular stay/room.

• Try promoting your room. BEDSSI has economical options tailored to your specific needs
• try upgrading your photography
• Add a video
• Connect your BEDSSI account to Facebook

• Bank Transfer (currently Australia only)
  
  

• Dashboard >
• My Beds >
• Click on the Bed/Room entry you want to check >
• All payments related to this room will be listed.
• You can also print receipts from here.

• Dashboard >
• MY BEDS>
• Select the Bed/room you want to promote >
• Choose the promotions you want to use >
• The payment window will open. Make the payment >
• Promotion will be live for the specified dates.

This promotion will link to your business/institution profile. You will be able to include a link to your business website. It'll help you stand out from the crowd and attract more visits.

• complete a specific set of Offline verifications—offline ID (passport, driver licence)
• Complete a specific set of online verifications ID (ie. verified email address, social media accounts)
• provide a profile photo
• provide proof of address, and more
• Every host receives a phone call from us when they join BEDSSI.
• Hosts and guests also build trust and nurture their reputations by leaving reviews about their experiences after each trip. These will be clearly visible to you when you look at a Bed listing or a particular profile

If you are an individual person (and you are not a business) you are in the right place.

Most of the guests are a PERSON/INDIVIDUAL user.

In the majority of the cases, when a person becomes a HOST it's because they are property owners that have an empty room and want someone to live with them (we help them by bringing in some extra rent!).

They may also be students who have a lease and are looking for new flatmates (we connect many students with other students)

These type of users are normally hosts that have separate occupations and do not rent out Beds/Rooms professionally. Individuals can also be homestay providers.

If you feel you are in the wrong section please visit the BUSINESS/COMPANY section below.

It is completely FREE to list any type of Bed/Room/Property on BEDSSI.
You can also list as many rooms as you want. All for FREE.

• Let's suppose you advertised your room for $10 per day.
• The guest booked your room for one semester (168 days).
• Which means a total of AU$1,680 ($10 x 168 days)
• The payout which is the money you as a host receive for this reservation is AU$1,680 minus our very low 3.6% + GST* service fee.
  (Fee: AU$60.48 + GST: AU$6.05 = AU$66.53)
• This means you will receive a total of AU$1,613.47 in your chosen account.
  (AU$1,680 - AU$66.53 = AU$1613.47)

*GST is a mandatory Australian 10% service tax

The small percentage fee will only be charged after your room has been booked and paid for. This means that we will all be celebrating when we charge you this because it means you have a new booking!

We charge this service fee in order to

• cover bank and transaction fees (for the most part)
• keep the site operational
• continue with our customer service excellent standards
• make sure we get the best students for your room

Who is a Business/Company user?

These users are usually accommodation service providers.
They can be specialised students accommodation building owners, university colleges, On-campus accommodation or companies that specialise in providing general housing services. These could also be homestays or real estate agents. In the majority of the cases these users rent rooms professionally.

We also work with companies that are looking for housing providers for their interns or casual staff members. Please do not hesitate in contacting us. We are always happy to see how we can help you!

Examples of Businesses that can become hosts with Bedssi are:

• On campus accommodation
• Residential college
• Residential building
• Homestay
• Specialised housing business
• Student housing business
• Hotel
• Hostel
• Backpacker
• Motel
• Resort
• Vineyard
• tourism industry
• real estate

please contact us If you think you are a potential business host but you are not in the list. We are more than happy to help you out.

My Business owns several properties. We want to work with BEDSSI to start receiving groups and delegations.

Please contact us today so that we can explain how it works.

We are always looking for new partners that can host groups.

Please check the Business Hosts page for more information.

What commission does BEDSSI charge?

It is completely FREE to list any type of Bed/Room/Property on BEDSSI.
You can also list as many rooms as you want. All for FREE.

We do however charge a small transaction fee.
The small percentage fee will only be charged after your room has been booked and paid for.
This means that we will all be celebrating at the time when we charge you because it means you have a new booking!

You will also notice our fees are one of the lowest in the industry. It also depends on the type of sub-user you are. We will also provide you with a whole new range of clients

• General Accommodation providers
  The percentage charged depends on the length of the booking and it fluctuates between 4.5%-5.0% (depending on the length of the stay).
  We also do customised agreements with business (for example a flat commission fee regardless the length of stay. Please contact us to arrange a meeting to this discuss this specific issue)
  Examples of general accommodation providers are: hotels, motels, Hostels, real estates, tourism resorts, backpackers, vineyards, adventure/experience providers

---

• Education Business hosts
  The percentage charged depends on the length of the booking and it fluctuates between 3.6%-4.5%
  Examples of these are: On-campus accommodation, Specialised accommodation (i.e. Urbannest, Unilodge, Semester in Australia), Residential college, Student accommodation, Residential building, Homestay companies.
  
  This is how it works:

EXAMPLE 1

• Host charges $100 per week
• Host selects a 30% prepaid rent option. No additional one-off payment.
• The student books the room for 10 weeks. This means the amount advertised is $1000 + student commission = $1050.
• The student has to pre-pay 30% which is: $300 + $50 (5% student commission)
• This would be a direct payment to the host ($300).
• The remainder $700 of the rent is paid directly to the host by the student after they arrive.
• You are in charge of providing tax invoices to the guest.

EXAMPLE 2

• Host charges $100 per week.
• Host requires 5 weeks of rent pre-payed to secure the room.
• Host requires 100$ one-off payment for admin costs.
• The student books the room for 10 weeks.
• This means the amount advertised is $1000 + $100 one-off payment + student commission = $1155.
• The student has to pay $500 (5 weeks) + $100 (one-off payment) + $55 (5% student commission) = $655.
• This would be a direct payment to the host ($600).
• The remainder $500 of the rent is paid directly to the host by the student after they arrive.
• You are in charge of providing tax invoices to the guest.

My business receives visitors/interns constantly. Can Bedssi help me find accommodation for them?

Of course we can! We are more than happy to help you find a solution even if you couldn't find it when searching through our website. Please contact us via our contact form or send us an email to group@bedssi.com

We are always be happy to work together with you to find you the most suitable solution.

How do I start working together with Bedssi?

We are always looking to partner with new businesses that want to help students find accommodation.

Working with BEDSSI is very easy. Simply contact us via our contact form or send us an email to businessrelations@bedssi.com

What is the best way to contact Bedssi if we have a problem or question?

We are here to help you. The quickest way is to send your question via our contact form or emailing us on businessrelations@bedssi.com

Can I have direct approvals for all bookings?

Yes, you can.
When creating a new room there is a question that says:
“Room needs to be pre-approved?".

Simply select the option that says:
"ROOM DOES NOT NEED TO BE PRE-APPROVED".

After this has been actioned, all bookings related to that room will be pre-approved by default. This means that users will be directed to the payment form directly.

How do I list a new bed with Bedssi?

For specific question regarding hosting please visit the HOST sections (above) of this page.

I want to promote my business in Bedssi website.

Bedssi allows you to promote both your rooms.
Ther first step is to become a user.
After you become registered with Bedssi you have several options.

PROMOTE YOUR ROOMS via the following promotion options

• Promotion active for 7 days: AU$ 14 + GST (only AU$2 per day)

• Promotion active for 7 days: AU$ 28 + GST. (only AU$4 per day)

We are here to help you. In many ways!
Please check this page for all the information related to Education agents: www.bedssi.com/education-agents

Using Bedssi is 100% free for Education Agents.

In fact we pay a small commission every time a student is linked to your agency profile.

• Sign up as an "Education Agent" (takes 30 seconds).
  Bedssi will pay you a commssion with every students that links their booking with your agency. The more students, the more you earn.
  
  
• Create a Bedssi profile (takes 5-10 minutes) & fulfill ALL verification steps
  Once your profile is complete you will get a unique link for the Find Me A room form that you will be able to give to all your students.
  
  
• Ask your students to fill the "FIND ME A ROOM" form.
  It will take them 2 minutes and it will give us all the information for us to help them.
  You'll find the form at our homepage.

Please do not hesitate in contacting us if you have any question, comment or doubt to: hello[AT]bedssi[DOT]com