Terms and Conditions Bedssi Pty Ltd (referred to as BEDSSI)
BEDSSI provides group accommodation booking services, connecting clients with Accommodation Providers. By using our services, including submitting booking requests, you agree to these Terms and Conditions.
BEDSSI operates exclusively as a booking agent for group accommodation, facilitating bookings between clients and independent Accommodation Providers based on client specifications.
BEDSSI does not own, manage, or control any accommodation and expressly disclaims any responsibility for the Accommodation Provider's operational activities, service delivery, or property conditions. Furthermore, BEDSSI does not enter into any contractual relationship with the Accommodation Provider on behalf of the client.
BEDSSI's sole function is limited to the booking process, which includes presenting accommodation options, processing bookings, and forwarding client information to the Accommodation Provider. Consequently, BEDSSI assumes no liability for the Accommodation Provider's services, property conditions, or any actions taken by the provider or its staff.
BEDSSI's obligations cease entirely upon full payment, room confirmation, and client readiness for check-in.
BEDSSI, operating solely as a booking agent, coordinates group accommodation bookings based on client-specified requirements, including the Accommodation Provider, the property, room types, amenities, and budget preferences.
Clients acknowledge that all accommodation services are governed exclusively by the Accommodation Provider's terms and conditions, which clients are required to review, accept, and adhere to, regardless of whether the Accommodation Provider or property was client-specified or selected by BEDSSI. For bookings where direct provider agreements are impractical, clients must comply with the provider's terms as published on their website.
Clients agree to release BEDSSI from any liability and waive all legal remedies for claims related to the Accommodation Provider's services, conduct, or any matters beyond BEDSSI's direct control, including but not limited to cancellations, refunds, or credit transfers.
BEDSSI does not own, operate, or control the Accommodation Provider's services and is not responsible for provider terms or compliance. BEDSSI's function is strictly limited to facilitating the booking process and communication between client and provider, with quotes based solely on client requirements and specifications.
BEDSSI does not control or manage any Accommodation Property and is not responsible for any aspect of the Accommodation Provider's services, property conditions, legality, service, or suitability. All issues, disputes, or legal claims arising from the actions, omissions, or conduct of the Accommodation Provider or any third party must be pursued directly with the relevant Accommodation Provider. However, we will provide any support that we are able to provide.
To facilitate informed decision-making, BEDSSI typically provides clients with at least two accommodation options. Clients are responsible to carefully review all terms and conditions of the selected property and, inspect the property before booking (when possible we encourage this). Clients are under no obligation to use BEDSSI's services or the properties we suggest. In cases where a recurrent client specifically requests a property based on prior experience, and thus a second option is not provided, this is at the client's explicit choice.
Clients are fully responsible for the conduct of their group during their stay, from check-in to check-out. This responsibility includes, but is not limited to, any losses, injuries (including those caused to other guests, staff, or third parties), damages, theft of personal belongings, or violations of the Accommodation Provider’s rules or codes of conduct, including any behaviour that is disruptive, illegal, or offensive. BEDSSI will not be held liable for any behaviour or actions of the client or their guests during their stay.
BEDSSI's liability is strictly limited to its booking agent services, specifically the facilitation of group accommodation bookings. We are not liable for any losses, damages, injuries, disputes, or claims arising from or related to the Accommodation Provider's services, property conditions, or any circumstances beyond our direct control, as detailed in the "Service and Liability Limitation" clause. Before full payment, room confirmation, and client readiness for check-in, BEDSSI may, at its discretion, provide support to clients in navigating refund requests, subject to the Accommodation Provider's terms and conditions as agreed upon by the client. Upon full payment, room confirmation, and client readiness for check-in, BEDSSI's responsibilities are complete, and all disputes, including cancellations, refunds, payments, and service issues, are solely between the client and the Accommodation Provider. BEDSSI will not be held liable for any financial losses or other consequences resulting from such disputes.
BEDSSI acts solely as a booking agent. Payments are collected as an agent for the Accommodation Provider. Upon receiving client funds, BEDSSI’s sole obligation is to remit these funds to the Accommodation Provider. BEDSSI assumes no liability for any payment-related disputes or issues arising after funds are remitted.
Commission is typically charged to the provider. We operate with full transparency: the price quoted is the final price payable, with no hidden fees from BEDSSI. Commissions are typically included within the Accommodation Provider's rates. In rare instances where commissionable rates are not offered, such as for smaller groups or short stays, any applicable administrative fees, calculated as a percentage of the total booking cost, will be clearly disclosed to the client before booking confirmation.
Clients must review, accept, and comply with the Accommodation Provider's terms and conditions, provided before booking confirmation, including their cancellation and refund policies. BEDSSI's role is limited to facilitating the booking process and communication between the client and Accommodation Provider up to the point of full payment, room confirmation, and client readiness for check-in. Upon full payment, room confirmation, and client readiness for check-in, BEDSSI's responsibilities are complete, and all subsequent disputes, including cancellations, refunds, or service issues, are solely between the client and the Accommodation Provider.
BEDSSI is not responsible for the Accommodation Provider's services, and responsibility for accommodation services rests entirely with the Accommodation Provider from the point of client readiness for check-in. BEDSSI may, at its discretion, assist in communicating refund requests with the Accommodation Provider before full payment, room confirmation, and client readiness for check-in, but is not responsible for the Provider's decision or any alternative solutions offered by the provider, such as credit for future bookings. If the group is too small for a direct agreement, clients agree to comply with the Accommodation Provider's terms and conditions available on their website.
BEDSSI reserves the right to withdraw from any engagement or agreement at its sole discretion, with written notice to both the client and the Accommodation Provider. Upon withdrawal, BEDSSI's involvement is deemed terminated, and all obligations and entitlements to commission or fees for uncompleted services cease. BEDSSI shall have no further responsibility or liability for any payments, refunds, credit transfers, or any other financial matters related to the booking after the withdrawal date.
BEDSSI respects your privacy and is committed to safeguarding your personal and organisational data. The use of client data is governed by BEDSSI's Privacy Policy, which details how we protect your information. Your information will only be used to process and manage your accommodation bookings and will not be shared with third parties without your consent, except as necessary to fulfil your booking request.
BEDSSI shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God (such as fire, flood, earthquake, or severe weather), war, terrorism, civil unrest, government restrictions or regulations, industrial disputes, pandemics, epidemics, or failure of utility services (Force Majeure Event). BEDSSI will make reasonable efforts to communicate with affected parties regarding the booking process and mitigate the impact of the disruption, but shall not be held responsible for any resulting loss, cost, or inconvenience. If a Force Majeure Event significantly affects the ability of BEDSSI to provide booking services or the Accommodation Provider to deliver the agreed accommodation, and such event continues for a period exceeding 30 days, either party may terminate this Agreement by providing written notice. BEDSSI acts solely as a booking agent and is not the provider or operator of the accommodation. Upon full payment, room confirmation, and client readiness for check-in, BEDSSI's responsibility ends, and we are not liable for any Force Majeure events or provider-related circumstances impacting the client's stay at the accommodation.
These Terms are governed by the laws of Australia. Any disputes arising from BEDSSI's direct negligence in providing its booking agent services, excluding disputes related to the Accommodation Provider's services, property conditions, client/guest conduct, or any other matter outside the scope of BEDSSI's direct booking agent responsibilities as defined in these terms, will be subject to the exclusive jurisdiction of the courts of Australia.
Use of BEDSSI's services, including requesting quotes or submitting booking requests, constitutes acceptance of these Terms and Conditions.
Accommodation Providers, upon receipt of BEDSSI's initial quote request via email, are deemed to have accepted these Terms and Conditions, including all limitations of liability. By proceeding with a booking following this initial communication, the Accommodation Provider acknowledges and agrees that BEDSSI is not liable for any incidents, issues, or disputes arising after full payment, room confirmation, and client readiness for check-in.
BEDSSI's role is strictly limited to facilitating the accommodation booking and communication between the client and the provider up to the point of full payment, room confirmation, and client readiness for check-in.
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Any questions regarding these terms should be directed to BEDSSI.
policies[at]bedssi[dot]com
